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Privacy Policy

Last updated: March 20, 2026

BuildersHive (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit buildershive.com, any related subdomains (including but not limited to pros.buildershive.com, roofing.buildershive.com), and use our services (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Business name
  • Service location and service details

b. Business & Listing Information

  • Business descriptions, categories, and services offered
  • Service areas (cities, zip codes, or regions)
  • Uploaded images or media

c. Lead & Inquiry Information

  • Information submitted by homeowners or users requesting services
  • Project details, property information, and service needs

d. Usage Data

  • IP address
  • Browser type and device information
  • Pages visited and interactions

e. Cookies & Tracking Technologies
We use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.

2. How We Use Your Information

We use collected information to:

  • Provide and operate our directory, contractor network, and lead generation services
  • Match homeowners with contractors or service providers
  • Send notifications, updates, and service-related communications
  • Deliver and route leads to participating contractors
  • Improve platform performance, marketing, and user experience
  • Prevent fraud, abuse, or misuse of the platform
  • Comply with legal obligations

3. Text Messaging & Communications

By submitting your information through our forms or Services, you consent to receive communications from BuildersHive, which may include:

  • SMS/text messages
  • Phone calls
  • Emails

These communications may include:

  • Lead notifications
  • Account updates
  • Service-related messages
  • Promotional or marketing messages (where permitted)

Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP.
For help, contact us at support@buildershive.com.

We do not sell or share SMS opt-in data with third parties for their marketing purposes.

4. Sharing of Information

We do not sell personal data.

We may share information in the following cases:

  • With contractors/service providers:
    To fulfill service requests or distribute leads submitted through our platform
  • With service providers:
    Including hosting providers, CRM systems, analytics tools, and communication platforms
  • With payment processors:
    If applicable for paid services
  • For legal reasons:
    If required by law, regulation, or legal process

5. Lead Distribution & Contractor Network

BuildersHive operates as a platform that connects users with independent contractors.

By submitting a request for services, you acknowledge that:

  • Your information may be shared with one or more contractors
  • Contractors are independent third parties and not employees of BuildersHive
  • BuildersHive does not guarantee outcomes, pricing, or contractor performance

6. Cookies and Analytics

We may use third-party services such as Google Analytics to understand user behavior and improve our Services.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain functionality.

7. Data Retention

We retain information for as long as necessary to:

  • Provide our Services
  • Maintain business records
  • Comply with legal obligations

You may request deletion of your data by contacting support@buildershive.com.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of certain communications

To exercise these rights, contact us at support@buildershive.com.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact:

📧 support@buildershive.com